Importing pets to the UK is a simple process. The regulations differ slightly depending where you are travelling from, but as long as the veterinary preparation is done correctly, there is now no requirement for Quarantine.
The UK Govt has mandated that all pets arriving in to the UK by air, must arrive as manifest cargo, i.e. travel in the pet cabin, not the passenger cabin and as cargo, not Excess Baggage and you must engage a licenced Customs Agent to complete the Customs clearance process.
There are only 5 UK airports designated as Border Inspection Posts, i.e. that are allowed to receive pets - London Heathrow, Gatwick, Manchester, Edinburgh and Glasgow, so you have to arrive in to one of those and must travel on an approved airline on that route, i.e. an airline that has been approved by DEFRA to carry pets in to that airport. Not all airlines are approved to carry pets in to all 5 airports.
On arrival your pet will be collected from the aircraft and taken back to the Animal Reception Centre (ARC). As soon as the pets arrive at the ARC, they are taken out of their sky kennels and put in to the kennels/cattery there. At Heathrow, the dogs have heated indoor areas with a nice bed and an external run in each kennel, so they’ll have plenty of space to get out, stretch their legs, get some fresh air, use the facilities and have a good old bark at everyone else that is in there! Cats are checked in to the cattery with a comfy bed, a litter tray and a climb pole/shelves, so they too can have a stretch and look out of the windows.
All pets are offered a small meal (wet food unless there is food attached to the crate) and water as soon as they are settled in to their accommodation. This is where your pet waits until their paperwork is checked and approved for entry and the Customs clearance process is complete.
Due to the strict rabies control, it is not possible for us or you to visit your pet during this time, but the staff at the ARC are very experienced and take great care of them. It is possible for pets from the same family to share accommodation. If required you should state which pets are able to share on the ARC form. You should also list any medications to be administered on arrival.
Clearance can take a long time, so if you intend to collect your pet, we'd advise against getting there much too early to be honest. The facilities are great for the pets, but not so good for waiting humans – there are a few seats, a very old vending machine and no toilet!! We will call you and update you on their progress.
As long as your pet is travelling within 5 days of you, either before or after, then their arrival is treated as a non-commercial arrival. If there is more than 5 days between your and their arrival, then it is treated as a Commercial arrival and they will be checked by DEFRA on arrival, rather than just the ARC staff.
Please note that currently Manchester does not have DEFRA staff present at the airport and so cannot handle Commercial arrivals. Heathrow is the only ARC with DEFRA staff permanently based there, all other BIPs have to book a visit from DEFRA. Inevitably DEFRA do charge an extra amount for checking Commercial paperwork.
With offices in London and Manchester, Sky Kennels Ltd can handle the Customs clearance for you at Heathrow, Gatwick or Manchester. Below are the different requirements based on origin, for pets travelling to the UK;
Please call us to discuss your pets arrival in to the UK.
Pets arriving in to the UK from approved countries just need;
When animals enter the UK from an unlisted third country, the following procedures must be carried out in the stated order:
For further information see this link –
Call us (it's nice to talk) or email and we'll respond as quickly as possible.
Sky Kennels Ltd,
15 Ministry Wharf, Wycombe Road, Saunderton, Bucks HP14 4HW
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